We strive to keep every customer satisfied with our products. By purchasing from this website you agree that you have read and understood our Terms and Conditions. Please review these terms on a regular basis as they subject to change at any time.
FindGems.com is a website from which BrazRio International sells its gemstones.
BrazRio is constantly working to keep the most accurate and up-to-date price, description and product information in this website. However, we reserve the right to make adjustments or corrections due to errors, changing market conditions, product discontinuations, typographical or photographic errors in advertisements or product descriptions. In the event a product is listed at an incorrect price due to error in pricing information received from our suppliers or typographical error, we shall have the right to refuse / cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed or credit card charged. If your credit card has already been charged for the purchase and we cancel your order, we shall immediately issue a credit to your credit card account or send you a check for the amount paid.
Policies, item availability, and prices are subject to change without notice, specially due to the fluctuation in the price of materials and market conditions. All prices displayed on the Site are in United States dollars.
The actual colors of products may differ from the pictures. We try to accurately display them correctly according to our monitors and calibration.
BrazRio retains title to the products until payment is fully received. Our Guarantee may vary or even become null or voided for purchases shipped outside of the USA.
We shall have no liability to you or any third party for damages caused to your products being shipped. All merchandise shall be shipped insured.
Every item is subjected to no availability for either small and large orders. Orders must be placed online, by phone, fax, e-mail or post mail. All prices are list prices. There is no minimum order or quantity required unless specified. Prices, description, discounts or any other information are subject to change without notice at anytime.
Orders will only be accepted if they are being shipped to a physical address in the USA.
If the order is not placed through this website, other terms and conditions shall be applied. Fax your request to our customer service.
ONLINE PURCHASE GUARANTEE
Customer’s satisfaction is our main goal. We guarantee that you will receive a natural gemstone from BrazRio, which may or may not have only been enhanced/treated by industry standards process which are approved by the AGTA (American Gemstone Trade Association). A certificate of authenticity may be provided upon request. A laboratory certificate may be provided upon payment for such certification.
We offer a 30 days satisfaction guarantee.† We understand the importance of seeing and feeling the jewelry before making a commitment. If you are not satisfied with your purchase, just request a return within 30 days of the receipt. Please see our refund terms for more information.
† Unless the item is marked as Final Sale or Non-refundable. FINAL SALES are final and not refundable. FINAL SALES are not part of our 30 Days Satisfaction Guarantee
Once your order is shipped, if it is refused or returned without prior authorization from BrazRio, the items are subject to non-refundable charges. All returns must be made with prior and written authorization.
Any claim should be made upon receipt merchandise. No returns allowed after 30 days of the purchase date.
Every item must be shipped back in its original condition and in the original packaging with full value insurance, otherwise returns may not be accepted and/or restocking fees accessed.
If we have made a mistake, we will credit you the shipping and handling charges. However, if no mistake was made by our part and you simply wish to return your order, shipping and handling charges are non-refundable.
MODIFYING OR CANCELLING ORDERS
Placed orders, if not shipped, may be canceled or modified, unless it is a custom or special order. Orders shipped and canceled are subject of non-refundable shipping and handling
Uncollected checks are subjected to $35.00 for bank charges plus late fee charges. Fraudulent orders will be prosecuted. (Our secure server keep records of your connection if you are placing an order online)
The website as a whole, all its pictures, designs, materials, etc., belong exclusively to BrazRio or its subsidiaries and affiliates.They must not be used without prior authorized consent.
This Site may include links to other Internet sites maintained by third parties are provided to you solely as a convenience and does not imply endorsement by BrazRio.
Comments and feedback regarding our Site, products and our services we welcomed. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to us are not confidential and will become and remain BrazRio’s property without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.
Unauthorized use of the Contents of this Site is expressly prohibited by law, and may result in severe civil and criminal penalties.
If you believe that your work has been used in a way that constitutes copyright infringement, we request that you please provide our office with a written notification that your copyrighted material has been infringed, along with the following information:
– Description of the copyrighted work that you claim has been infringed upon;
– Description of where the material that you claim is infringing is located on the site;
– Electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
– Address, telephone number, and e-mail address;
– Statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY
You agree to indemnify and hold BrazRio, its affiliates and their respective parents, subsidiaries officers, directors, employees, agents and representatives harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising in any way out of: (a) your participation in the Site, (b) any violation of this Terms and Conditions by you, (c) the violation, infringement or misappropriation by you, or another using your account, of any intellectual property or other right of any person or entity, including, but not limited to, trademark, copyright, right of publicity and right of privacy, or (d) any pornographic, hate-related, threatening, libelous, obscene, harassing or otherwise objectionable or offensive material contained in any of your postings or other communications.
We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the website.
“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
You can opt out of receiving our marketing emails.
To stop receiving our promotional emails, you may opt-out by simply clicking on the unsubscribe link in the email and following the instructions.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.
What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed at the end of it.
Are Cookies Used on the Site?
Disclosure of Personally Identifiable Information to comply with law.
We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
Should you have any questions concerning this agreement, or if you desire to contact us for any reason, please contact our Customer Service.